FAQ's

What are Sitaram Tours & Travels

Sitaram Tours & Travels helps you hire cars, tempo travelers, minibusses, and coaches of your choice from a curated list of operators for any occasion. We ensure High-quality service levels, easy & transparent payment options & a wide range of vehicles.

Cities we are operational in?

We are currently operational in Mumbai, Navi Mumbai & Thane. However, you can avail of our services from Mumbai to any location in India.

Booking / Reservations

How do I rent a bus?

First, let us know about your travel requirement by getting in touch with us on +91-970-213-0099 / +91-976-804-0099. We’ll get back to you soon with a quite depending on the ride chosen by you. Also, to confirm your booking we follow a 20% advance payment rule.

Do I need a permit to travel within Maharashtra and other states?

Abiding by the laws, every vehicle owner has to make a special permit for 1 day from 12:00am to 12:00am as per the Maharashtra government rules & regulations, which are applicable in Maharashtra & other states. Coming to the buses, the ones with 13 to 49 seaters require a special permit too. Depending upon the vehicle seating capacity, the permit charges will vary. For the same, to know more about the information & price list please get in touch with our support team.

How many vehicles can I book at once?

You can book buses for requirements of any size. We’ve handled large requirements like corporate events, weddings & group outstation trips. You can choose to hire Tempo travelers, minibusses, coaches, and cars. You can know more about the car & bus rental options by visiting our vehicles page.

What are Sitaram Tours & Travels payment terms?

To confirm your booking, 20% advance payment is a must. The rest 80% of the total far can be either cleared 1 day in advance of the journey through online modes or can be paid in cash directly to the driver on the day of your trip.

What is Sitaram Tours & Travels Cancellation & Refund policy?

The traveller can cancel 7 days prior to the actual trip date and will received 80% refund. The same if done 48 hours before will get 60% refund and if 24 hours before, will receive 50% refund only.

Can I reschedule my trip?

Rescheduled are accepted and can be done at no extra costs. For one way trips, rescheduled are acceptable within the range of 1-2 hours. After which, a standard hourly fee will be applicable as per the hour of extension.

How are the KM’s calculated?

The distance between the boarding point and the destination is used for the KM’s calculated. Additional distance covered within the city like between the garage and the pick up point will also be included, if applicable.

What is excluded from the list price?

The quoted price given to the passenger has it all covered except toll, parking and interstate entry charges (if required)

Can I pay for toll & parking in advance to avoid dealing with cash?

For toll, parking and interstate entry charges, we can provide you with an estimate which then automatically gets added to the fare if applicable. You’ll be reimbursed if any difference between the actuals and estimated comes up, as applicable.

What are the services offered by Sitaram Tours & Travels?

Choose any out these as per your travel requirements:

1. Rent Tempo Travellers
2. Rent Mini Bus
3. Rent Bus
4. Rent Car

Can I hire luxury buses & cars?

Sitaram Tours & Travels also provides luxury buses and cars on rent. For luxury rental bookings let us know in advance especially during the wedding season to check the availability.

Pre-trip Communication & Departure

How & when do I receive my vehicle details?

The traveler will receive the trio’s vehicle & driver details 24 hours prior to the departure time.

How will my personal travel manager be of assistance to me?

As per your travel needs, you can book buses of any size. This also includes requirements like weddings, outstation trips, corporate events, etc. We have different vehicles which you can hire like Minibuses, Tempo travelers, Coaches to know more please visit the Vehicles page.

He / She will be in charge of

1. Ensuring your journey is pleasant and memorable.

2. Coordinate with your driver to confirm the journey details in advance.

3. Keep the co-passengers updated and informed if any changes with reference to the trip details.

4. Inform if any special requests like food/water bottles, welcome gifts, etc…

How much luggage can I bring?

Most of our buses have the capacity to accommodate 1 small bag per passenger. Apart from this, if you intend to carry more luggage with you, we can work on such additional requirements. For the same, you first need to get in touch with our support team or discuss it with your travel manager.

In-trip & Post-trip Experience

What are the safety features on board?

The safety and security of our passengers/travelers is our topmost concern. This is why, every vehicle we provide is fitted with fire extinguishers, first aid kits, emergency exits, ABS & EBD. We assure you that all our vehicles are well-maintained and inspected before every trip.

What amenities/features are present on my bus?

Every vehicle has different levels of features which depends on what you choose to ride in. Check our ‘Vehicles page’s to know more about the options.

What does Sitaram Tours & Travels do to ensure that my bus is in good condition?

All of our vehicles are new and highly maintained as we strictly follow the well-serviced rule. Mandatory inspection, cleaning, and sanitization of the vehicles is done before every trip.

Do Sitaram Tours & Travels have a lost & found?

Any passenger who loses their personal items can email us at [email protected] or call us at +91-970-213-0099 / +91-976-804-0099. If you decide to email us, please include a brief description of the item, the location of where the personal item was possibly lost, along with your name and contact details.

Kindly note that Sitaram Tours & Travels is not responsible for any lost or stolen items. Our team will do their best however to recurring the lost item and update you on the same as soon as possible.