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Sitaram Tours & Travels

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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.sitaramtours.com,  Sitaram Tours and Travels is hereby referred to as ‘Sitaram Tours and Travels’

A. Users Outside The Geographical Limits Of India

Please note that the data shared with Sitaram Tours and Travels shall be primarily processed in India and such other jurisdictions where a third party engaged by Sitaram Tours and Travels may process the data on Sitaram Tours and Travels’s behalf. By agreeing to this policy, you are providing Sitaram Tours and Travels with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.

If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: support@sitaramtours.com However, if such processing of data is essential for us to be able to provide service to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent. For instance, if you want to book a bus journey, then certain personal information of yours like contact details, gender, location details etc. may have to be shared by us with our bus operator and they may further process this information for making suitable arrangements for your journey.

A withdrawal of consent by you for us to process your information may :

1.  Severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or

2. Unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking. 

B. Type Of Information We Collect And Its Legal Basis

The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.
“Personal Information” of User shall include the information shared by the User and collected by us for the following purposes:
1. Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, age etc., your contact details such as your email address, postal addresses, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).
2. Other information: We many also collect some other information and documents including but not limited to:

I. Transactional history (other than banking details) about your e-commerce activities, buying behavior.

II. Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.

III. Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.

IV. Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.

V. Information pertaining any other traveller(s) for who you make a booking through your registered Sitaram Tours and Travels account. In such case, you must confirm and represent that each of the other traveller(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).

C. How We Use Your Personal Information

The Personal Information collected maybe used in the following manner :

1. While making a booking: While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travelers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.
2. We may also use your Personal Information for several reasons including but not limited to:

I. keep you informed of the transaction status;

II. Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.

III. send booking confirmations either via SMS or Whatsapp or any other messaging service;

IV. send any updates or changes to your booking(s);

V. allow our customer service to contact you, if necessary;

VI. customize the content of our website, mobile site and mobile app;

VII. request for reviews of products or services or any other improvements;

VIII. send verification message(s) or email(s);

IX. Validate/authenticate your account and to prevent any misuse or abuse.

3. SURVEYS : We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.

User Generated Content (UGC)

Sitaram Tours and Travels provides an option to its users to post their experiences by way of review, ratings and general poll questions. The customers also have an option of posting questions w.r.t a service offered by Sitaram Tours and Travels or post answers to questions raised by other users. Sitaram Tours and Travels may also hire a third party to contact you and gather feedback about your recent booking with Sitaram Tours and Travels. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (SMS, Whatsapp or any other messaging service) for you to share your feedback. The reviews may be written or in a video format. The reviews written or posted may also be visible on other travel or travel related platforms.

The UGC that Sitaram Tours and Travels collect may be of the following kinds:
I. Review and Ratings

II. Question and Answers

III. Crowd Source Data Collection (poll questions).

D. Marketing Promotions, Research And Programs

Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. Sitaram Tours and Travels frequently sponsors promotions to give its Users the opportunity to win great travel and travel related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about fare sales in your area, special offers, new Sitaram Tours and Travels services, other noteworthy items (like savings and benefits on bus tickets, hotel reservations, pilgrimage packages, car rentals and other travel services) and marketing programs.

In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals.

From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website the better and easier to use for our Users.

Sitaram Tours and Travels may from time to time launch reward programs by way of which users may stand to win travel related rewards or other rewards. We may use your Personal Information to enroll you in the rewards program and status of the same will be visible each time you log in to the Website.

Depending on the reward program, each time you win a reward, Sitaram Tours and Travels may share your Personal Information with a third party that will be responsible for fulfilling the reward to you. You may however choose to opt out of such reward programs by writing to us. For various purposes such as fraud detection, offering bookings on credit etc., we at times may verify information of customers on selective basis, including their credit information.

E. How Long Do We Keep Your Personal Information?

Sitaram Tours and Travels will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements. Sitaram Tours and Travels will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.

F. Cookies And Session Data

  1. 1. Cookies

Sitaram Tours and Travels uses cookies to personalize your experience on the Website and the advertisements that maybe displayed. Sitaram Tours and Travels’s use of cookies is similar to that of any other reputable online companies.

Cookies are small pieces of information that are stored by your browser on your device’s hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest.

A cookie may also be placed by our advertising servers, or third party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website, and also to use aggregated statistics about your visits to the Website in order to provide advertisements in the Website or any other website about services that may be of potential interest to you. The third party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about your visits to the Website in order to provide advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to a User.

Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. Sitaram Tours and Travels supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking Sitaram Tours and Travels cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.

  1. 2. Automatic Logging of Session Data
Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User’s Internet Service Provider (ISP), and the approximate geographic location of User’s point of connectivity through the above session data

F. With Whom Your Personal Information Is Shared

  1. 1. Service Providers and suppliers

Your information shall be shared with the end service providers like hotels, bus service providers, cab rental or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with Sitaram Tours and Travels you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that Sitaram Tours and Travels does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of Sitaram Tours and Travels as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.

Sitaram Tours and Travels does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.

  1. 2. Business Partners And Third-Party Vendors

We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better travel experience or to avail certain benefits specially made for Sitaram Tours and Travels customers. Examples of such partners are entities offering co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.

Sitaram Tours and Travels may share your Personal Information to third party that Sitaram Tours and Travels may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.

We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to third parties.

Occasionally, Sitaram Tours and Travels will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

  1. 3. Disclosure Of Information

In addition to the circumstances described above, Sitaram Tours and Travels may disclose User’s Personal Information if required to do so:

I. by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;

II. to conduct our business;

III. for regulatory, internal compliance and audit exercise(s)

IV. to secure our systems; or

V. to enforce or protect our rights or properties of Sitaram Tours and Travels or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

VI. Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@sitaramtours.com in or by mail using the details provided below :

Shop No 18 Shivam CHS, CSC Road No 5 Anand Nagar, Opp Union Bank Of India Dahisar East, Mumbai 400068