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Sitaram Tours & Travels

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Terms and Conditions

Role of Sitaram Tours and Travels

  • Sitaram Tours and Travels only provides a technology platform that connects intending travelers with operators to hire an entire vehicle. It doesn’t operate any vehicle or offer the service of transportation to the User. Instead, fulfillment of these bookings is done by operators who are empanelled with Sitaram Tours and Travels. Sitaram Tours and Travels also doesn’t act as an agent of any operator in the process of providing the above-mentioned technology platform services.
  • The Vehicle booking voucher which Sitaram Tours and Travels issues to a User is solely based on the information provided or updated by the vehicle operator.
  • The amenities, services, fares, routes, schedule, bus type, and any other details pertaining to the bus service are provided by the respective vehicle operator, and Sitaram Tours and Travels has no control over such information provided by the bus operator or the fulfillment of the same.

Limitation Of Liability of Sitaram Tours and Travels

In its role as a technology platform to facilitate transactions between the bus operators and the Users. Under no circumstances can Sitaram Tours and Travels be held liable for failure on part of a service provider to provide the User with a particular Bus, the standard of service or any insufficiency in the services or any other service related issues including, but not limited to the following :
  • Timely departure or arrival of the vehicle;
  • The conduct of bus operator's employees, representatives or agents;
  • The condition of the vehicle, seats etc. not being up to the customer's expectation or as per the description provided by the bus operator;
  • Cancellation of the trip by the vehicle operator due to any reasons ;
  • Loss or damage of the baggage of the customer;
  • Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.
  • In some cities, the customer may see the name of the operator of whom they are making a booking. In such cases, best effort shall be made to ensure that the same operator fulfils the booking. In other cities, where the customer sees only the vehicle type, Sitaram Tours and Travels shall choose an operator from its panel to fulfil the booking.
  • In cases of unavailability of the hired vehicle or where the bus breaks down during the journey, Sitaram Tours and Travels may reach out to the concerned service provider to make arrangements for an alternate Bus of a similar standard. User may reach out to sitaramtours@gmail.com for any assistance.
  • It is the sole liability of the vehicle operator to obtain all the relevant licenses, permits etc. to undertake the travel booked. In case of any cancellation of booking owing to absence of necessary licenses or permits by the vehicle operator, Sitaram Tours and Travels shall not be liable in any manner.

Responsibilities of The Users

  • Users are advised to call the vehicle operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip
  • At the time of boarding the bus, Users shall furnish a copy of the confirmation booking voucher, and any valid identity proof issued by a government authority.

Cancellation policy is as follows

  • Cancel before 7 days from the trip start date and a 100% refund of advance booking amount is applicable.
  • Any cancellations between 2-7 days before the start of the trip date, cancellation charges of 50% of the Total Pricing amount will be applicable.
  • Any cancellation made within 24 hours of the trip date, cancellation charges of 100% of the Total Pricing amount will be applicable.
  • Refunds will be processed within 7 working days after the cancellation request is made.

Payment for booking and any additional charges

  • Full Payment: Payment maybe made in full amount to Sitaram Tours and Travels during the booking. Such total booking amount includes the base fare, applicable taxes including GST as may be applicable as per local laws, and any additional booking fee, service fee or convenience fee charged by Sitaram Tours and Travels.
  • Partial Payment: Under this option User has to make payment of a partial amount as specified at the time of booking / in the booking voucher and pay the balance amount within a specified time period as informed the time of booking / in the booking voucher. Failure to pay such balance amount within the stipulated time will lead to cancellation of the booking and any refund will be subject to the booking/ cancellation policy. In some cases, the customer may be allowed to make the balance payment at the start of the trip.
  • Pay At Bus: Under this option the User has to pay certain part of the booking amount specified at the time of booking / in the booking confirmation voucher to Sitaram Tours and Travels and the balance to the vehicle operator at the start of the trip.
  • Expenses like toll charges, permit charges, parking charges, entry fees, Service Tax & any other Government Tax as per Government guidelines are to be borne by the User and paid directly to the driver, wherever applicable.
  • The excess Driver Bata wherever applicable has to be paid directly to the driver.
  • User may opt for Insurance while booking. Such Insurance will be provided entirely by third party and Sitaram Tours and Travels in no way will be a party to any such claims or concerns on the matter.

Activities and other services

Definitions

  • ‘Activity’ includes day tours & sightseeing, spa & wellness, adventure sports, cruise, theme/ amusement parks, buffets & dining or any other service/product booked on the Website.
  • ‘Activity’ includes day tours & sightseeing, spa & wellness, adventure sports, cruise, theme/ amusement parks, buffets & dining or any other service/product booked on the Website.

Role of Sitaram Tours and Travels and limitation of liability

  • Sitaram Tours and Travels' role is limited to facilitating the procurement of an Activity service to the User from the concerned Activity Provider. The transaction or the service fulfilment relation is always between the User and the Activity Provider.
  • Sitaram Tours and Travels shall not provide pick up and drop facility for any Activity unless otherwise explicitly mentioned in the confirmation of the reservation.
  • Sitaram Tours and Travels shall not be liable or responsible for:
  • Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of Activity Provider;
  • The health, safety and well-being of the User in the course of availing the Activity or thereafter;
  • Any incidental or ancillary services which is directly purchased by the User from the Activity Provider;
  • Any incorrect information provided by the Activity Provider.
  • The maximum liability of Sitaram Tours and Travels will be limited to refund of booking amount which was received by Sitaram Tours and Travels for reservation of the Activity.

Responsibilities of the users

  • The User agrees to comply with the terms and conditions of Activity Provider in addition to Sitaram Tours and Travels' Terms of Service.
  • The User will be required to present the booking / confirmation voucher issued by Sitaram Tours and Travels in order to avail the Activity.
  • The User shall further be in possession of valid documents viz. identity proof, address proof or any other document as specified by the Activity Provider in order to utilize the Activity booked.
  • The User may be required to sign a waiver/consent form, safety procedure form, medical declaration or other document before availing the Activity where mandated by the Activity Provider.
  • The User shall reach out to Activity Provider directly for any concerns subsequent to the confirmation of reservation.
  • The User should ensure that he qualifies all the eligibility criteria for availing the Activity including but not limited to age limit, weight limit, medical conditions etc. User understands that in case he is found unfit or illegible for the Activity, Activity provider may or may not allow the User to avail the said Activity.

Payments for bookings, and cancellations

  • Reservations will be subject to cancellation and refund policies of the Activity Provider & Sitaram Tours and Travels which may vary from time to time.
  • Sitaram Tours and Travels may charge applicable taxes or service charge, convenience fees etc. wherever applicable.

Special offers and coupons

The following terms will additionally apply to any coupon provided by Sitaram Tours and Travels: Sitaram Tours and Travel’s responsibility is limited to sharing the coupon with the User subject to receipt of payment from the User;
  • The redemption of the coupon is User’s responsibility, and providing the service will be the Activity Provider’s responsibility;
  • The expiry date of the coupon shall be mentioned on the coupon and the User will not be able the use the coupon subsequent to the date of expiry;
  • The coupon is not redeemable for cash;
  • The coupon once purchased cannot be refunded or cancelled.

User’s responsibility

The bus operator shall solely be liable for the compliance of all laws including but not limited to the Motor Vehicle Act rules, applicable regulations, guidelines or directions enacted or issued by the Central Government or relevant State Governments. Any prosecution arising out of the contravention of such laws, rules, regulations, guidelines including directives on fare control from respective RTO’s or directions including but not limited to fines or penalties shall be borne by the bus operator. The User agrees to take up any grievance resulting from the cancellation or any deficiency in services due to any action of the enforcement agencies arising with the bus operator.